Our Syntensive Care IT Service Plans are designed to give you the critical technical support you need to maximize your network’s speed, performance, and stability, without the expense of a full-time IT staff.

Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our Syntensive Care IT program does not allow us to profit from your technology troubles in any way.

To introduce you to our new Syntensive Care Plan, we’d like to offer you a FREE 27-Point Problem Prevention Audit. At no charge, we will send a senior technician to your office and conduct a thorough assessment of your network. Upon completion, we will be able to:

• Pinpoint any exposure or risk to potential lapses in security, data backup, power outages, and system downtime.
  
• Outline a powerful and comprehensive line of defense against even the most evasive and deadly computer viruses, hackers, and spam for your specific network.
  
• Recommend ways to speed up your entire computer network while cutting costs on your Internet Service bill, e-mail, and possibly even your phone bill!
  
• Provide you a detailed written report in plain English that outlines where you are at high risk for viruses, downtime, or other problems, and how we can eliminate those risks with our Syntensive Care Network Service Plan.

For those not ready for a managed service agreement, we offer most of our services on an hourly, a la carte basis. You pay only for the service you need, when you want it.

Our remote telephone support is available with a 15-minute minimum, while on-site service calls have a two-hour minimum and a travel charge.

For more information, or to schedule service please call the office at 610-450-6762.

The best time to prevent disasters is before they happen. We can help you recover your data and get up and running again from any of the following scenarios:

• A virus infection on your computers and network
  
• A critical piece of hardware, such as a hard drive or server, has failed
  
• Hacking or security breach
  
• Employee sabotage
  
• Sudden loss of your existing IT staff (i.e. resignation, death, etc.)
  
• Theft, fire, flood, vandalism, etc.
  
  Take a deep breath, and call us at 610-450-6762. We will:
• Respond immediately to you
  
• Assess the situation
  
• Determine your options and present them to you in plain English, along with an estimate of your costs
  
• Help you make the right decisions, with consideration to speed, sensitivity, and costs
  
• Execute on your decisions to ensure the best possible outcome
  
• Identify causes of the disaster and develop a plan to prevent future recurrence
  
  No one can guarantee a perfect outcome in a disaster situation, but we'll provide all the skill and experience we have to create the best possible situation for you.
  

Virus protection software is mandatory on all computers to prevent data disasters. That said, all virus software is not created equal.

We strongly recommend using a centrally managed anti-virus system for businesses with three or more PCs. There are several reasons that centrally managed software makes sense:

• Centrally managed software is easy to keep tabs on. We can look in one place and see the current status of all of your PCs. Plus if there is a virus infection we can fight it on all PCs simultaneously.
  
• We can establish rules that prevent anti-virus software from being disabled, either intentionally or inadvertently.
  
• The annual anti-virus subscription for each PC renews at the same time, preventing individual PCs from being without critical protection at any time.
  
• Centrally managed software is generally less expensive than purchasing individual copies of anti-virus software
  
  

Eset’s NOD32 Anti-Virus, our preferred anti-virus vendor, offers first class protection at a very reasonable price. Deep discounts are available for schools, government, and non-profit organizations.

For more information or to schedule service, call 610-450-6762.

There are many dangers out there. Computer viruses and spyware are all around us, infecting email messages, computers, and files. Many are just nuisances (such as popping up excessive advertising when you're surfing the web), but some can be very damaging and erase years of information. Furniture, tools, and inventory can all be replaced by insurance after the disaster -- your company's critical data can only be replaced if you are diligent about security today, before something happens.

We look at network security from a few standpoints:

• Education. Educating the users about "safe computing" is our number one priority, because it is the most effective way to avoid problems. Just think how many billions of dollars could have been saved if employees had been trained to not open strange, virus-ridden email attachments.
  
• Virus Protection. The Melissa virus, Code Red, and other nasty viruses are out there, and nobody is immune. Every computer should have a recent anti-virus software program installed, and the virus definitions should be automatically updated regularly. The newest software will scan email as well, reducing the chance of evil attachments causing damage.
  
• Firewalls. Any connection to the Internet represents a potential opportunity for someone from the outside to try and "hack" into your network. Although no network security is completely secure against a dedicated hacker (remember, Yahoo, the CIA, and other huge web sites have been hacked!), we will set up a firewall and security arrangements which will minimize the risks and deter evildoers.
  
• Internal Security. Statistics show that your own employees are far more likely to create security problems than any outside intruder ever would. Secure servers, user permissions, activity logging, and minimizing data stored on individual computers are all ways to minimize this threat.
  
• Backups. It is of critical importance to back up your data regularly to prepare for any number of catastrophes. Fires, floods, hardware failure, human error, hackers, viruses -- they can all ruin your day (or your career) without backups. Accounting systems, product designs and drawings, customer mailing lists, payroll records, marketing plans and files. . . When was the last time you backed up?
  
  For more information or to schedule service, call 610-450-6762
  

It's a rare situation these days when a company can exist entirely "off-line". With so much information being moved onto the World Wide Web and the billions of emails moving about daily, the Internet has become a major part of business life in the 21st century.

Providing Internet access to your staff is not particularly complicated or expensive. It really depends on how many employees you have and how much you intend to use the Internet. We'll help you figure out what options are available to you and get you set up.

Today's most common options are:

• DSL Service. DSL uses telephone wiring to connect to the Internet. The majority of DSL lines are sold by the local telephone company (typically Verizon, Covad, Speakeasy, or VoiceNet, depending on your location), and cost between $20 and $125 per month. Speeds can be very impressive, depending on the price. DSL generally doesn't work unless you are located within about three miles of your telephone company's central office.
  
• Cable Modem. Historically geared more towards residential customers, cable modem could be a great option if it's available in your building. Comcast is offering attractive new business plans. Service costs between $60 and $200 and it's available from one source -- the local cable company. Speeds are fine for smaller offices.
  
• ISDN. If you can't get DSL, ISDN is probably the next best thing. It works fine for very small offices (up to maybe 5-7 employees) and doesn't have the same distance limitations as DSL. Cost is between $65 and $150, depending on the amount of usage.
  
• T1 Line. A T1 line is a dedicated “pipe” between you and the Internet, and works best with larger offices. The problem is that it is significantly more expensive than any of the other options, but for many applications, it may be just what you need. The cost depends on the distance from your office to your Internet service provider, but expect monthly costs between $350 and $1,000.
  
• Dial-Up. Using a standard 56K modem and telephone line, a dial-up connection may be perfectly fine for many situations. Special equipment is available which can dial on demand from the network when someone wants to use the Internet. Speeds are slow, and are typically unacceptable even for small offices. Cost is around $60 per month combined between a dedicated telephone line and Internet access, so often a DSL line (if available) is a better bargain. Business lines usually are billed for usage, so you pay per minute for dial-up connections. Can get expensive quickly.
  
  For more information or to schedule service, call 610-450-6762

(Coming soon!)

Few companies truly do a good job of backing up the data on their server and computers. There are plenty of ways to do it (tapes, CDs, DVDs, etc.), but they all require effort on someone's part to swap the tapes, check the backup logs, etc. There is a better way. The Online Automatic Data Backup service from Syngenius offers many benefits:

• Online backup is automatic. Once your online backup software is installed and your backup sets are set up, backups start automatically. Thereafter, you need do absolutely nothing. You never have to change disks, rotate tapes or label CDs. Studies show that the primary reason that people do not backup their data, is because of the hassle and the effort involved. Simply put, online backup takes the inconvenience out of backing up your data.
  
• Online backup is offsite. Perhaps the most important aspect of backing up is that your backups are stored in a different location from your data. After all, if you experience a fire or other disaster, or a theft, your backups are probably as worthless as your computer if they had been stored on top of or next to your computer. With online backup, your data is always stored safely, in not one, but two offsite locations, located miles apart from each other. You never have to take tapes or CDs offsite and put them in storage.
  
• Online backup is scalable. With online backup, you can never run out of storage space. As your data grows, your online storage account can grow with it automatically. There is no having to catalog endless CDs or changing tapes in the middle of a backup.
  
• Online backup allows you to easily retrieve data. How many days would you have to wait to get backup tapes back from storage in the event of a disaster? It could be days, even weeks before your data was recovered and your business was back in operation. Let's say you wanted to recover just one file. How many CDs would you have to search for to find the file that you are looking for? With online backup, you have access to all of your files 24 hours a day, 7 days a week. Retrieve the file you need in just seconds. Have your business completely up and running after a system failure in just hours.
  
• Online backup saves you money. Do you know the only proper way to back up using tapes? You must change them often because tapes wear out. And you must rotate them using multiple sets. Want to automate the process? Buy a high priced tape changing robot. Even constantly having to buy CDs and DVDs will add up. With online backup, you save money. There are absolutely no installation costs and no equipment to buy. All you pay is one low monthly fee.
  
• Online backup lets you sleep easier. Some studies show that more than half of backups don’t actually work. They appear to be backing up but don't actually transmit any data. Or the storage devices failed or deteriorated while in storage. How sure can you be that your backups are really working? With other methods its hard but with online backup, you can be sure. At any time, you can view all of the files that you have backed up and you can restore them. Online backup provides you with the confidence of knowing that your backups are really there for when you need them.
  
  

Your online data is security encrypted at your site and transmitted on a nightly basis to our backup servers across your high-speed Internet connection. You will receive an email daily from the backup system telling you that your backup was successful or if errors were found. Online backup is secure (yes, it's HIPAA-compliant), convenient, fast, and inexpensive.

For more information or to schedule service, call 610-450-6762

Wireless networks are an exciting way to provide network connectivity to your office without the expense of running wires in your building. But for all of its benefits, wireless networking is not without its pitfalls:

• Security. Wireless systems use radio technology to broadcast your sensitive network data. It's imperative that proper precautions are in place to prevent unauthorized access to your financial data, client lists, and other confidential information.
  
• A, B, G or N? There are multiple standards out there for wireless networks. Each has its own speeds, radio frequencies, pros, and cons. Which to use? We'll figure it out for you.
  
• Interference. Wireless networking is very popular, and not everyone using it knows what they are doing. We often find poorly-configured wireless systems in office buildings interfere with our own customers' wireless networks. Sometimes the potential for interference outweighs the benefits of being wire-free. We'll help you decide what is best for your individual circumstances.
  
  

For more information or to schedule service, call 610-450-6762

Networking the computers in your office is simple, inexpensive, and offers tremendous benefits, such as:

• Sharing Printers. Save money by buying just a couple of printers that everyone can share.
  
• File Sharing. Setting up a file server provides a central location for your company's critical data, which allows multiple people to use it, and makes back ups much easier and more reliable.
  
• Security can be set up to ensure that sensitive data is protected. A secured, locked-up network server is much safer than a desktop computer for storing sensitive data like payroll and accounting records. Any PC that can be physically touched can be compromised. Storing all of the data on a server takes the sensitive data off the desktop PCs.
  
• Internet Access. Networked computers can access the Internet and email. Email can be a great tool within your company, as well as when dealing with the outside world.
  
• Wireless. Do you have frequent visitors to your office? If so, having wireless Internet available may be a great idea. We can plan your wireless network to be both secure and convenient.
  It's really a great time to build a network if you don't already have one. Wireless networks are available which operate on the same principles as cordless telephones. This eliminates unsightly wires and allows freedom of movement. Standard network cabling and cards are extremely affordable and can be set up quickly.

For more information or to schedule service, call 610-450-6762

Having the ability to work from home or from the road can provide you and your employees with an unprecedented level of flexibility and efficiency. Imagine being able to control your computer from a hotel room in Florida just as if you were sitting right in front of it.

We have great solutions for remote access for all price ranges.

For more information or to schedule service, call 610-450-6762

Here is what we promise to deliver if you choose Syngenius, Inc to service your computer or company network:

1. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help.
2. You should not have to wait around all day for your computer to be repaired. We understand how important your computer is to you; that is why we offer our “while you wait” priority express service where we will start working on your computer the MINUTE you bring it in. In most cases, we can fix it within 60 minutes or less. Just let us know when you're on the way so we are ready for you.
3. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
4. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, No problems.
5. You should EXPECT that no damage will be done to your machine or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling YOUR job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

A large proportion of our business comes from referrals from happy, satisfied customers. We want YOU to recommend us and we know that you will only do this if you are happy with the services we provide. That is why we work so hard to go above and beyond the call of duty.